Also required the same interior guy from living room drywall. Roof leaked, took a good amount of chasing them down to get it fixed.Apparently poor choice of running the conduit in my garage, used flexible tubing instead of traditional bent metal piping.On the above, I had to work out a solution with my utility and Tesla, get Tesla to approve work after install, but can’t get them to actually do it… it is “approved” though.My ability to pull from the grid has been reduced from 200A to 100A without a clear discussion. Oversight in their suggestion of how to do whole home backup.Oversight in optimal placement, could’ve moved a panel to another location for a little better output.You’re just a number in their system and they’re trying to finish jobs and quickly as cheaply as possible with as little personal touch as possible. I didn’t complain, and am mostly happy, though definitely have some stories which I wouldn’t likely have had with anyone else. Is politely ignored - they don't take notes, they don't read notes from previous calls - they insist they will call you back that day - they don't. That said - their customer service is absolutely the worst - beyond bad - 20 somethings that follow a script - you can't get the same rep - they refuse to let you escalate to managers or supervisors - explicit requests to speak with mgt. Love the battery and the storm watch feature and the low profile panels. I'm told they are waiting on a drawing.i.e. Sent her another "another week evaporated" note today. ![]() why email? Cause her phone mail is always full. Have for the last 4 weeks been communicating via email with the local Tesla rep. finally got an inspector to come out.Tesla had forgotten the job wasn't finished and I had to chase them (like every other aspect of the project) city inspector came out and reported back to Tesla about 5 open items. That was Jan 22 and I'm still not plugged into grid. ![]() bottom line I just did it myself and they finally credited my account. they wanted to get a contractor in etc etc etc. Spent the next 3 months back and forth with tesla telling them I would finish the enclosure myself. they had clearly never done sheet rock before and I sent them home. They were going to do the enclosure for me (rather than me sub contact which you have the option to do).I came home at 630 PM from business trip to find 3 guys in basement with sheet rock and joint compound freestylin' it. That change sent the whole project sideways and they still haven't recovered. they misquoted the battery enclosure and the design had to change day of install. am a big fan and totally geek out on the data and app. When the system is running flawlessly, really can't beat the price and functionality (I really wanted Powerwalls). It's been a process but once the engineer reached out and gave me his contact info any issues I've had are usually taken care of same day or within a week.Īt the beginning of the process I wouldn't recommend Tesla for solar, but at this point they've corrected their wrongs and I'd recommend it again. Spoke with engineer and that was fixed in about a week. Had an export limit of 4 kW for excess solar. He had that switched back and it worked fine.Įnrolled in VPP program. Engineer said system was "batched into the wrong group" when they were editing stuff on the back end. Next day system switched back to pre-PTO status. PTO approved later on but system would not switch over to export excess production. ![]() Spoke with engineer and those were fixed after a couple firmware updates. Had intermittent Powerwall dropouts for an hour or so every couple days. Was such a long and drawn out process that an engineer reached out to me specifically because the service was so bad and he apologized and gave me his contact info. It took about a month for them to come out after the initial installation (a couple days after refusing the inspection) and rewire it before it started working. This all happened to be at the end of the quarter, so the inspection coordinator said it was a good time to refuse the inspection as they were trying to close accounts for the quarter numbers. Tesla tried to schedule the city inspection in the meantime and I told Tesla I would not allow them on the property for an inspection until I was shown a working system. I called daily for three weeks as the customer service line would just keep on saying "the engineers are looking at it" and no progress was made. ![]() My system was installed not functioning (the electrician miswired the communication wiring for the Powerwalls).
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